Puppets, Plays and Story Days Privacy Policy
At Puppets, Plays and Story Days, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
Who We Are
Puppets, Plays and Story Days provides storytelling sessions, puppetry workshops, educational training, resources and products for schools, nurseries, libraries, community organisations, educators, families and the wider public.
Contact Details
Puppets, Plays and Story Days
14 Inglefield Close
Beverley
East Riding of Yorkshire
HU17 8XG
Email: puppetsplays@gmail.compuppetsplays@gmail.com
Website: www.puppetsplaysandstorydays.co.ukw ww
What Information We Collect
We may collect:
• Your name
• Email address
• Telephone number
• Organisation or school details
• Postal address
• Booking and event information
• Feedback, reviews and testimonials
• Newsletter subscription details
• Photographs and video recordings where permission has been given
When you visit our website, we may also collect technical information such as:
• IP address
• Browser type
• Device information
• Pages visited
• Website usage statistics
How We Collect Information
We collect information when you:
• Contact us through our website or email
• Make a booking or enquiry
• Purchase products or services
• Attend a workshop, training session or storytelling event
• Subscribe to our newsletter
• Complete surveys or feedback forms
• Interact with us on social media
How We Use Your Information
We use your information to:
• Respond to enquiries
• Deliver our services and products
• Manage bookings and customer relationships
• Process payments and maintain records
• Send information you have requested
• Improve our services and website
• Send newsletters and updates where you have agreed to receive them
• Meet our legal and regulatory obligations
Marketing Communications
We may occasionally send newsletters, updates and information about our services.
We only send marketing communications where you have given consent or where we have another lawful basis to do so.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Photographs and Video
Photographs and videos may occasionally be taken during storytelling sessions, workshops, training events and community activities.
Where individuals can be identified, appropriate permissions and consent will be obtained before images are used in marketing materials, social media, publications or on our website.
We take particular care when working with children and will always follow agreed permissions provided by parents, guardians, schools or organisations.
Sharing Information
We do not sell or rent personal information.
We may share information with trusted service providers who help us operate our business, such as:
• Website hosting providers
• Email marketing providers
• Payment processors
• Accountancy and bookkeeping services
• IT support providers
These organisations are required to keep your information secure and only use it for the services they provide to us.
How Long We Keep Information
We only keep personal information for as long as necessary to provide our services, meet legal requirements and maintain appropriate business records.
Your Rights
Under UK data protection law, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format
• Lodge a complaint with the Information Commissioner's Office (ICO)
Data Protection Complaints
If you have concerns about how your personal information has been handled, please contact us.
Complaints can be made by email, telephone, post or through our website contact form.
We will:
• Acknowledge your complaint within 30 days
• Investigate the matter without undue delay
• Keep you informed of progress where appropriate
• Provide a clear outcome explaining our findings and any actions taken
If you remain dissatisfied, you have the right to contact the Information Commissioner's Office (ICO).
Information Commissioner's Officewww.ico.org.uk
Telephone: 0303 123 1113
Cookies
Our website uses cookies and similar technologies to ensure the website functions correctly, improve user experience and help us understand how visitors use our website.
Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie preferences at any time through our cookie settings tool.
For further information about the cookies used on this website, please refer to our Cookie Notice or Cookie Preferences Centre.
Security
We take appropriate measures to protect personal information from loss, misuse, unauthorised access or disclosure.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Email: puppetsplays@gmail.com
Puppets, Plays and Story Days
14 Inglefield Close
Beverley
East Riding of Yorkshire
HU17 8XG
Last Updated: June 2026
